Hi Guys,

I am having a problem with a single machine running Windows 7 and Office 2010.

Every time the user clicks on the "Print" menu in any office application the application closes down with the following error codes:

Problem signature:

  Problem Event Name:                        APPCRASH
  Application Name:                             OUTLOOK.EXE
  Application Version:                           14.0.4760.1000
  Application Timestamp:                     4ba8fefd
  Fault Module Name:                          prnfldr.dll
  Fault Module Version:                        6.1.7601.17514
  Fault Module Timestamp:                  4ce7b9bf
  Exception Code:                                  c000001d
  Exception Offset:                                0000ced0
  OS Version:                                          6.1.7601.2.1.0.256.48
  Locale ID:                                             7177

Additional information about the problem:

  LCID:                                                     1033
  skulcid:                                                 1033

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I have tried doing a repair. I have logged on with a different account to make sure there is no corruption in the profile. I have checked the printer drivers. 

The only way I can stop the application from closing when clicking on "Print" is to remove all the printers. If i install ANY printer the application crashes. 

There are 40 other computers with the same configuration that doesn't have this problem.

Hope someone can give me another idea to try?

Hi

We would first suggest you check if there is updates for the driver.

Try the following methods:

Remove all printers en printer drivers through the print manager

Manually add a printer and specify the location of drivers (so, dont use the setup program)

Some of our customer found it  a compatibility problem with driver: Allow the Device and printer section to obtain more info from the printers, try the newest one if there is.

You might also view the thread below to get more workaround for your issue:

http://social.technet.microsoft.com/Forums/en-US/7ad147e6-2b60-485f-b477-de065304b549/printing-causes-office-2013-applications-to-crash?forum=officesetupdeploy

Regards

Tylor Wang
TechNet Community Support

hi there,

did you figure out how to solve this problem? I am having exactly the same problem - click on Print and it just freezes.